Terms & Conditions
Interpretation
In these terms:
‘Us’ or ‘we’ refers to Go2Balloons
‘You’, ‘customer’ or ‘client’ refers to the purchaser of goods from Go2Balloons
Payment
If you are placing an order for an event that is less than 2 months away, we ask for full payment in order to secure the booking.
If you are placing an order for an event that is more than 2 months away, we ask for a deposit of 50% of the invoice and then the remaining balance 2 weeks before the event. If the remaining balance of the invoice is not paid 2 weeks before the event, this will result in the order being terminated and the deposit non-refundable.
We do not hold any dates in our diary until payment (as detailed above) has been received.
Upon making payment, you are accepting our terms & conditions.
Cancellation must be received in writing. The following terms apply:
Notice of cancellation (before the date of the event)
6 months or more
Between 4-6 months
Between 2-4 months
Less than 2 months
Refund applicable
60% of the deposit refunded
50% of the deposit refunded
40% of the deposit refunded
No refund
Products and Pricing
We only supply good to adults (over 18).
All images featured on our website are our own. Many of the designs are bespoke and therefore there may be a slight variation between the image shown and the product received. Our aim is to ensure continuity and that you are delighted with your product.
Prices are determined at the time of order and, prior to payment of the deposit, are subject to change without notice.
Set-up and Installation
We are dedicated to ensuring that we are on time for all of our bookings but we cannot be held responsible for delays due to unforeseen circumstances such as traffic holdups or extreme weather conditions. We will contact you on the telephone number provided if unforeseen problems occur.
In the unlikely event that the booking has to be cancelled by us then a full refund will be paid.
We reserve the right to alter decorations where necessary if the original design is unsuitable on the day.
If the event is outdoors, we will not be held responsible for balloons being damaged as a result of weather conditions.
Please ensure that you have supplied us with the correct address; if the delivery address supplied by you is incorrect, we cannot accept responsibility for any loss experienced.
We request that you arrange access to the venue for the time arranged. We cannot be held responsible for any delays incurred due to problems accessing the venue.
Balloons can pop. Whilst we use the highest quality balloons and take every precaution necessary to ensure that they last through your event, once the balloons leave our door, or we have left the venue, they are out of our control. We will not be held liable for any damage caused to or by the balloons once decoration/delivery is complete. Please read our guide Caring for your balloons and what to expect which provides more information on the different types of balloons and how to best care for them.
Hire items
When hiring out items (including frames used for balloon arches and décor) additional terms apply. Please see our hire agreement for more information.